Terms & Conditions

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Terms & Conditions

Welcome to Softunes IT — your trusted global partner for secure and reliable digital products and services. These Terms & Conditions outline your rights and responsibilities when accessing www.softunes.com, engaging in transactions, and making purchases from our platform. By using our website or acquiring any service from us, you signify your agreement to these policies. Please review this document carefully to ensure a transparent and safe digital experience.

1. Overview: Who We Are

Softunes IT is a Bangladesh-based digital service provider established in 2022, serving gamers, freelancers, and everyday users both locally and internationally. We offer a wide selection of digital services including gaming top-ups, app subscriptions, virtual prepaid cards, boosting/marketing solutions, and online subscriptions. Our commitment is excellence, ease of access, and security for all clients worldwide.

2. Age Requirement

To use Softunes IT and make purchases, you must be at least 18 years old or the legal age of majority in your jurisdiction. Users under 18 may only transact under the supervision of a parent or legal guardian.

3. Services & Products

Softunes IT provides a range of secure digital solutions:

  • Gaming Top-Ups: for PUBG, Free Fire, Mobile Legends, and more
  • Virtual Prepaid Cards
  • App Subscriptions & Online Services: Netflix, Spotify, YouTube Premium, etc.
  • Boosting & Marketing Services: tailored for freelancers and gamers

All products are sourced from authorized sellers, and each product is subject to the original provider’s licensing and usage policies. We act as a reseller, not the creator or manufacturer of these digital goods.

4. Purchases, Payment & Security

By purchasing from Softunes IT, you agree to comply with these terms and any additional terms associated with the products from third-party providers.

  • Verified Payment Methods:
    • Bangladesh: bKash, Nagad, Rocket
    • International: Binance, PayPal
    • Europe & Dubai: Taptap Send
  • Transactions are conducted through secure, encrypted gateways. Softunes IT does not store sensitive payment information.
  • Always contact support before placing your order for payment guidance. We are more active on WhatsApp for real-time assistance.

5. Delivery & Refund Policy

  • Standard delivery: 24–72 hours
  • Some items: delivered instantly (within 5–30 minutes)
  • Maximum delivery: If your order is not fulfilled within 7 working days, you can request a refund.
  • Refunds processed within 15 working days after verification.
  • Digital codes may be replaced following confirmation of issues.
  • Contact us immediately on WhatsApp after ordering for fast updates and resolution.

6. International Access

Softunes IT serves customers worldwide, including the UK, UAE, USA, Europe, and beyond. International users can pay through Binance, PayPal, or Taptap Send. Please contact us for region-specific guidance and any restrictions.

7. Limitation of Liability

Softunes IT shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from website use or purchase of digital products. Quality and performance of products may depend on third-party sellers; Softunes IT does not guarantee these aspects beyond the reselling process.

8. Authenticity, Warranty, & Support

  • Softunes IT employs every effort to provide authentic, high-quality digital products.
  • Warranty provisions and support are managed through original sellers.
  • Customers are responsible for confirming compatibility and requirements — e.g., VPN usage may be necessary for access from Bangladesh.
  • We do not sell cracked, unauthorized, or third-party services.

9. Compliance & Customer Obligations

Customers agree to abide by product-specific licenses, terms of service, and legal requirements from original sellers. Violations of third-party policies are the sole responsibility of the customer.

10. Pricing & Availability

Prices are fixed, transparent, and not subject to negotiation. Availability may fluctuate due to agreements with providers and market conditions. No reseller discounts or bargaining are permitted — prioritizing authenticity and quality.

11. Privacy & Data Protection

Softunes IT is committed to safeguarding your privacy. We collect necessary information (name/username, phone number, email, billing address) only as required for service provision, and do not share data with unauthorized third parties. Our full policy details are available on our website.

12. Cookies & Tracking

By using Softunes IT, you consent to the use of cookies in accordance with our Privacy Policy. Cookies enhance website functionality and may be used by our advertising/affiliate partners.

13. Intellectual Property

All trademarks, logos, copyrights, and intellectual property related to the products we resell are owned by their respective rights holders. Softunes IT claims no ownership over these assets.

14. Risks of Reselling Digital Goods

While Softunes IT prioritizes transparency and trust, there are inherent risks with purchasing digital products online. Customers should independently verify the reputation and legitimacy of digital goods and their providers before purchase.

15. Customer Service, Feedback, and Support Channels

  • Primary support: WhatsApp (+8801787809746)
  • Email: hello@softunes.com
  • Website: www.softunes.com

We encourage customers to contact us before, during, and after purchases — no bots, only real human support. Softunes IT regularly shares authentic customer feedback and testimonials for trust-building.

16. Amendments & Changes

Softunes IT reserves the right to update, modify, or amend these Terms & Conditions at any time without prior notice. Updates are effective immediately upon posting.

17. Governing Law

These Terms & Conditions and your use of Softunes IT services are governed by the laws of Bangladesh, without regard to conflicts of law. Additional local, national, or international laws may also apply.

Thank You for Choosing Softunes IT

Our mission is to make digital access easier, safer, and faster for everyone in Bangladesh and worldwide. For questions or concerns, contact our dedicated support team at any time. When you choose Softunes IT, you select trust, transparency, and proven reliability for all your digital needs.