Proofs of Delivery
FAQ
What is Softunes IT?
Softunes IT is a Bangladesh-based virtual shop for gamers, freelancers, and everyday users.
We offer gaming top-ups, app subscriptions, virtual prepaid cards, marketing/boosting services, and more.
We also serve international customers, helping them access services and subscriptions unavailable in their regions.
What payment methods do you accept?
We support multiple local and international payment options:
- Bangladesh: bKash, Nagad, Rocket
- International: Binance, PayPal
- Europe & Dubai: Taptap Send
Before placing any order, please contact our support team for correct payment guidance.
📞 WhatsApp: +8801787809746 (Only Whatsapp)
📧 Email: hello@softunes.com
What is your delivery timeline?
Delivery typically takes 24–72 hours, depending on product type, stock, and vendor availability.
Some items are delivered instantly (within 5–30 minutes) while may take longer as well.
👉 You must contact us immediately on WhatsApp after placing your order.
We’re more active on WhatsApp than on email, so you’ll receive faster updates and confirmation there.
Our softunes it trusted digital services are aimed at enhancing your online shopping experience.
When you contact us, you can trust that our softunes it trusted digital services will meet your expectations.
We understand that your time is valuable, and with our softunes it trusted digital services, we aim to deliver promptly.
If your order isn’t delivered within 7 working days, you may request a refund, processed within 15 working days after verification.
Are you a scam or real service?
We are a legit, trusted, and transparent digital service provider, operating continuously for over 3 years.
Our verified payment systems, consistent online presence, and customer feedback reflect our authenticity — not scams.
Please review our terms & conditions before ordering for full clarity.
How can I verify if Softunes IT is genuine?
Scam sites constantly change their names or domains. Softunes IT has been active under the same brand since 2022.
We maintain a stable web presence, verified payments, and responsive support.
Always check brand consistency and official contact channels before purchasing.
I bought something but it’s not working. What should I do?
First, confirm that the product or subscription is compatible with your device, location, and network.
Some services may not function in Bangladesh without a VPN.
We never sell cracked or third-party services.
If problems persist, contact us on WhatsApp or email with your order ID for quick help.
With every purchase, our softunes it trusted digital services guarantee that you receive the best support.
Do you offer refunds or replacements?
Yes. If your order isn’t delivered within 7 working days or is verified faulty, you can request a refund.
Refunds are processed within 15 working days after verification.
Digital codes can only be replaced after confirmation.
Always reach out to support first before submitting any claim.
Is my payment information safe with Softunes IT?
Absolutely. All payments go through verified, encrypted gateways.
We never store sensitive payment data.
Your privacy and trust are our top priorities — that’s why thousands of users continue to rely on Softunes IT
Can I order from outside Bangladesh?
Yes — we serve customers in the UK, UAE, USA, Europe, and more.
International users can pay via Binance, PayPal, or Taptap Send.
Simply message us on WhatsApp before ordering for region-specific guidance and delivery details.
Why should I choose Softunes IT?
Choosing our softunes it trusted digital services ensures you receive quality and reliability in every transaction.
Ans:
We’ve been operating since 2022, with our official website live since September 2023.
With 3+ years of experience, verified payment-gateway approval, and thousands of happy customers, Softunes IT ensures a secure, transparent, and smooth digital experience.
What makes Softunes IT different from others?
Unlike temporary sellers, Softunes IT focuses on long-term service, trust, and support.
We don’t disappear after payment — we stay connected.
Our goal isn’t just to sell, but to build a digital bridge for gamers and users in Bangladesh and abroad.
Our mission is simple: make digital access easier, safer, and faster for everyone.
We provide testimonials to illustrate how our softunes it trusted digital services have helped customers worldwide.
When you choose us, you’re opting for softunes it trusted digital services that you can rely on for all your digital needs.
Do you have any customer reviews or feedback?
Yes, we regularly post real customer feedback on our website and social pages.
You can check screenshots, messages, and testimonials from satisfied users.
We believe in earning trust through experience, not fake reviews.
Can I track my order after payment?
Yes! Once your payment is confirmed, we’ll send updates directly on WhatsApp.
You’ll know when your order is received, processed, and delivered.
This helps ensure full transparency and peace of mind.
What if I make a mistake while ordering?
Don’t worry — we all make mistakes!
If you enter the wrong info or select the wrong product, message us on WhatsApp immediately.
If your order hasn’t been processed yet, we’ll correct it for you without any extra cost.
I’m afraid to buy online — how can I be sure my money is safe?
That’s totally understandable! Many users feel the same at first.
We operate transparently with verified payment systems (Binance, PayPal, Taptap Send) and direct communication via WhatsApp.
You can talk to us before, during, and after your order — no bots, just real people.
What products and services does Softunes IT offer?
We provide a wide range of secure digital solutions:
- 🎮 Gaming Top-Ups (PUBG, Free Fire, Mobile Legends, etc.)
- 💳 Virtual Prepaid Cards
- 📱 App Subscriptions (Netflix, Spotify, YouTube Premium, etc.)
- 🚀 Boosting & Marketing Services for freelancers and gamers
Are your prices negotiable?
Our prices are fixed and transparent.
We focus on authentic, high-quality digital services — not underpriced or risky alternatives.
No one is forced to buy, but we recommend choosing reliability over cheap scams.
There are no reseller discounts and no bargaining options, ensuring consistent quality for every customer.