1. Digital Nature of Products
At Softunes, we provide digital gift cards and gaming-related products. Due to the instant delivery nature of our digital products, all sales are generally final and non-refundable.
2. Exceptions for Refunds
We may consider refunds in the following exceptional circumstances:
- The digital product was not delivered due to a technical error on our part.
- The product is demonstrably defective or not as described on our website.
- There was an unauthorized use of your account to make the purchase.
3. Refund Process
If you believe you qualify for a refund based on the exceptions mentioned above:
- Contact our customer support team within 48 hours of your purchase.
- Provide your order number and a detailed explanation of the issue.
- Our team will review your request and respond within 2-3 business days.
- If approved, refunds will be processed to the original method of payment.
4. Non-Refundable Items
The following items are non-refundable under any circumstances:
- Gift cards that have been redeemed or partially used.
- Products where the digital code has been revealed or sent to the customer.
- Purchases made more than 48 hours ago.
5. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.